Frequently Asked Questions (FAQ)

Q: What is reloading?
A: Reloading is the process of assembling ammunition by reusing spent cartridge cases, adding new components such as primers, powder, and bullets. This allows for customization and can be more cost-effective than purchasing factory-made ammunition.

Q: Is reloading legal in Australia?
A: Yes, reloading is legal in Australia. However, it is important to follow local laws and regulations regarding firearms and ammunition. Ensure you have the necessary licenses and permits required in your state or territory.

Q: What supplies do I need to start reloading?
A: To start reloading, you will need:

Reloading press
Die set specific to your cartridge
Powder scale
Primers
Gunpowder
Bullets
Safety gear (gloves, goggles)
Q: Where can I buy reloading supplies in Australia?
A: You can purchase reloading supplies through our website, Reloading Supplies Australia, or from local gun shops and sporting goods stores. We offer a wide range of products available for online ordering.

Q: Do you ship reloading supplies across Australia?
A: Yes, we ship reloading supplies to all states and territories in Australia. Shipping costs and delivery times may vary based on your location.

Q: Can I return items if I’m not satisfied?
A: Yes, we accept returns on unused and unopened items within a specified period. Please refer to our Returns Policy for detailed information on how to initiate a return.

Q: How can I ensure the safety of my reloaded ammunition?
A: Safety is paramount when reloading. Always:

Follow manufacturer guidelines and reloading manuals.
Use the correct components for your specific cartridge.
Double-check your measurements and loads.
Wear appropriate safety gear while reloading.
Q: Do you provide reloading data?
A: Yes, we provide access to reloading data, including recommended powder charges, bullet weights, and other essential information. Always refer to reputable sources or manuals for the most accurate data.

Q: What should I do if I encounter an issue with my reloaded ammunition?
A: If you experience any problems with your reloaded ammunition, such as misfires or inconsistent performance, stop using that batch immediately. Review your reloading process and check for any discrepancies. If you need further assistance, feel free to contact us.

Q: Will my package be left at my door?
A: All orders containing primers or ammunition will require a signature upon delivery. If you are unable to receive and sign for your package, it will be sent to a nearby depot for pickup, or you can arrange an alternative delivery method with us.

Q: What types of documents do I need to purchase ammunition in Australia?
A: To purchase ammunition, you will need:

Firearm License: A valid license is required to own and purchase ammunition.
Permit to Acquire (PTA): This document may be necessary for each purchase, depending on your state’s regulations.
Proof of Identity: You may need to provide identification that matches the details on your license.
Q: How long does it take for orders to ship out?
A: Most orders ship within 1-3 business days, but there are exceptions:

For restricted items, there may be delays while we await transfer approval from your local firearms authority. Transfer times vary by state.
For non-restricted items, we must obtain a Reference Number from the firearms authority before shipping, which can take 1-7 business days.
If there are any errors in your order details (billing, shipping, license number, etc.), we will contact you for corrections before shipping.
During high-volume sale periods, shipping times may be slightly delayed.
Q: Do you offer free shipping?
A: Yes, we offer free shipping for first-time buyers.

Q: Can I cancel an order before it ships?
A: We aim to process orders quickly, so cancellations are rarely possible once processing has begun. If you need to cancel, use the help button at the bottom right during non-operating hours, and we’ll do our best to assist. Orders with firearms may require additional procedures and could incur a 10% restocking fee if canceled during processing.

Q: My package was “Returned to Sender.” What happens now?
A: If you’d like your order re-shipped, please contact us through the help button. If you choose not to re-ship, the product(s) will be automatically refunded upon the parcel’s return. Shipping fees will apply for unclaimed packages or incorrect addresses.

Q: Can I add items to an already placed order?
A: No, we are unable to accommodate requests to add items to existing orders.

Q: How are reloading items and ammunition shipped? Can they be shipped together?
A: Primers and ammunition ship discreetly with no visible identifying markings, but they cannot be shipped in the same box. If your order contains both:

It will be shipped in multiple packages, each with its own tracking information.
Ammunition will ship separately and may experience delays due to additional requirements from the firearms authority.
Q: Can I choose the courier?
A: Sometimes, but it depends on the order. UPS is required for shipping ammunition, powder, and primers, which must be sent to a physical address. The courier may change automatically during order processing if necessary.

Q: Can I ship to any address?
A: Yes, but some conditions apply:

For ammunition, any address is generally acceptable. However, if there is a significant discrepancy between the shipping address and the address on your firearm license (e.g., different states), you may be contacted for identity confirmation before shipping.

Q: How can I contact customer support?
A: You can reach our customer support team via email at support@reloadingsuppliesaustralia.com or through our contact form on the website. We are here to assist you with any inquiries or issues you may have.